Introduction
Remote Online Notarization (RON) is a game-changer for notaries, but that doesn’t mean it’s without challenges. Many new RONs struggle with technical issues, client confusion, and compliance pitfalls. But don’t worry—these obstacles are all fixable! Let’s explore common RON challenges and how to handle them like a pro.
Challenge #1: Technical Issues & Connectivity Problems
Clients struggling with their webcam or microphone
Slow internet causing lags or disconnections
RON platform glitches
Solution:
- Test your setup before each session.
- Have a troubleshooting guide ready for clients.
- Use a wired internet connection for stability.
- If tech issues persist, offer to reschedule at no extra cost.
Challenge #2: Clients Who Aren’t Tech-Savvy
Not everyone is comfortable with online notarization. Some may struggle with identity verification, document uploads, or e-signatures.
Solution:
- Walk them through the process beforehand.
- Provide step-by-step instructions via email or text.
- Use screen-sharing tools if allowed by your platform.
- Stay patient and reassuring—your professionalism makes a difference!
Challenge #3: Compliance & Legal Mistakes
RON has strict legal requirements, and small mistakes can lead to rejected notarizations.
Solution:
- Keep up with your state’s RON laws and changes.
- Use a compliance checklist to avoid errors.
- Record all transactions as required and store them securely.
- Join a professional notary association to stay updated.
Challenge #4: Attracting Clients & Building Trust
Many notaries assume clients will automatically find them—but marketing is key!
Solution:
- Optimize your website and social media for RON services.
- Network with real estate agents, lawyers, and title companies.
- Collect client reviews to boost credibility.
- Offer a seamless experience to encourage repeat business.
Final Thoughts
RON challenges are real, but they don’t have to hold you back. With the right preparation, patience, and professionalism, you can turn these obstacles into opportunities for growth.
What’s been your biggest challenge with RON? Share in the comments!
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